Finding mold in a rental and then hearing "that is not mold" from a landlord is frustrating — and it is a situation renters in West Palm Beach describe often. This page explains the practical steps renters commonly take, in plain language.
This page is general information, not legal advice. It does not describe your rights under any particular lease or Florida law, and it is not a substitute for advice from a qualified local attorney or tenant advice service. If you need to know your legal position, speak with one of those professionals.
Start With a Written Notice
Tell your landlord or property manager about the problem in writing — email or a letter, not just a phone call — and keep a copy. Describe what you see or smell, where it is, and when you first noticed it. Written notice creates a record with a date, which matters if the problem continues.
Document the Problem
Take dated photos of visible growth, stains, and any water damage. Note when the problem started, whether it is getting worse, and any musty smells or dampness. Keep copies of every message you send and receive about it. Good records help everyone — your landlord, any provider who assesses the unit, and any adviser you speak with later.
Get an Independent Assessment
A mold inspection tells you what is actually present, how far it has spread, and where the moisture comes from. That assessment gives you facts to describe to your landlord, rather than a disagreement about whether the problem exists. When you call (561) 781-9360, describe what you see or smell and we connect you with an independent provider who can assess the unit.
What Renters Commonly Do Next
- Follow up in writing if there is no response, and keep copies of each follow-up.
- Ask what the plan is — an inspection date, a repair date, or a reason for delay — rather than accepting a general dismissal.
- Check your lease for clauses about maintenance, repairs, and notice, and keep a copy handy.
- Get advice before taking bigger steps. Ending a lease early, withholding rent, or arranging repairs yourself can have legal consequences that depend on your lease and on Florida law. Speak with a qualified local attorney or tenant advice service before doing any of those things.
What This Website Can and Cannot Do
This website connects callers with independent local providers who assess and handle mold. It does not give legal advice, contact landlords, or intervene in disputes. What it can do is connect you with a provider who assesses your unit and explains the problem clearly — which is often the step that moves a stalled conversation forward.
For the mold side of the problem, see condo and apartment mold removal and residential mold removal.
Service Area
Mold coverage currently includes ZIP codes 33405, 33406, 33413, 33414, and 33415. Coverage varies by ZIP, so call (561) 781-9360 to confirm whether an independent provider covers your address.
Call (561) 781-9360 any time. The call is free, and the independent provider quotes the work directly — you decide whether to proceed.